Customer Service
Shipping & Delivery:
Private Island Party ships all packages with a delivery confirmation number from USPS or UPS. You can find your delivery confirmation number on the confirmed order email sent to the registered email. Fell free to check the status of your order on the delivery confirmation number website. Order typically take 24 hours once it have been shipped to appear and update on the shippers website.
Tracking Number Updates:
Orders that have the key word "Accepted" in the order status, means that the package has been picked up by the postal carrier and shipped from Private Island Party's facilities. Please wait up to 24 hours from when it's marked "Shipped" for updates on tracking. The confirmation will change on the USPS website when it's "At The Postal / Your Postal Unit" and when it's "Delivered". Please reply with any other questions to welcome@privateislandparty.com. Private Island Party will reply as quickly as possible.
Other Questions, Comments, Concerns:
For further information, comments, or concerns of your product or order, please feel free to contact Private Island Party at welcome@privateislandparty.com or Toll-Free at 1-877-272-0215.