Returns Policy
To our friends and valued customers,
Returns are accepted for 30 days This includes products that are unopened in original packaging or have never been used and usually takes 7 business days to go back to your card. If not, we only accept returns on products that prove to be damaged.
Shipping Times and Processing Times :
The amount of time shipping takes after processing is determined by shipping method - 4-5 "Business Days" Standard Delivery
For Example - Free Shipping- Takes 4-5 Business Days - depending on where your address is in relation to us, please contact us, phone below to see where your order will be shipping from.
Priority Mail takes 4 -5 Business Days - and UPS Ground takes 4-5 Business Days Any questions, please contact us via express chat below "Let's Talk" or you can call 1-877-272-0215 anytime between 9AM EST to 5PM EST.
Customized Items are not returnable for any reason. See our Indemnifaication Clause here :
This message serves as a formal notice regarding our Customization Policy and the terms agreed to at the time your order was placed.
All items in your order were custom-made specifically for you and have been confirmed as delivered. As with all customized products, certain production elements, including embroidery backing (stabilizer), or printing ink are standard, necessary, and unavoidable in order to ensure the structural integrity, durability, and quality of the finished item.
At the time of purchase, all custom orders are accepted with the understanding that:
• These items are made to order and cannot be resold or restocked
• Variations inherent to the customization process may occur
• Industry-standard production components (such as embroidery backing) are required
• All customized orders are final sale and not eligible for return or refund
Additionally, by placing a custom order with us, you agree to hold Private Island Party harmless and indemnify us from any claims, disputes, or liabilities arising from the characteristics of the finished customized product, including standard production features.
Please see our Legal Terms of Service Page Here :
https://privateislandparty.com/pages/legal-terms-of-service
