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Returns and Exchanges Policy

Refunds or Exchanges Policy 

Internet images and descriptions may not always accurately reflect the color, style, packaging or size or description of a particular product. Customers, please fill out a “Return Authorization Form” and send it with your email to welcome@privateislandparty.com No returns will be accepted past 30 days from delivery. If you do not put in the order notes when you need them by you are subject to this return policy, no exceptions. Any order that is placed on the weekend or the on the same week, we do not guarantee orders to be delivered that week with free shipping. So if you did this, and did not leave in the order notes when needed, you you also will be subject to this return policy no exceptions. Any Product that comes back "not new" will be inspected for contact with skin, tags displacement, comes back damaged, washed, stained or any arrangement thereof is not returnable for any reason and will be stamped in violation of Dept of Health standards.

We reserve the right by customer purchasing to refuse refund even after sent back to us if item is not new on return. Applicable Terms set forward on this site will prevail.  Additionally, Costumes, lingerie, leggings, and all clothing articles that come in contact with the body are not returnable due to Department of Health Standards. All returns must be authorized. When returning a product for replacement, refund, or credit you have three options. (1) You may return an unused and unopened product for exchange for the same in the same size, smaller size, or bigger size (please specify)

If we determine the exchange was our fault, we will send a prepaid label to return and recieve the order before shipping out the replacement. If we determine customer fault, customer must ship back items at their own cost and fill out RMA - “Return Authorization Form” and send it with your email to welcome@privateislandparty.com. After, we recieve the order, we will ship out new exchange order after recieving RMA. If a replacement item cannot be provided, you will receive a non- expiring store credit. If the total return value exceeds $49.00, a $5.00 Handling Fee will be charged or if  total return value exceeds $99.00 or more, a $8.00 Handling Fee will be charged before item can be returned.  (2) You may return an unopened and unused product for a refund that will be subject to the following charges: a 30% restocking fee; the original shipping charges, the return shipping charges, and charges for any product not returned.(3) You may request a non-expiring store credit of 100% of the product that is being returned that is unopened and unused minus any shipping related charges.


Customized Goods Returns Exchanges Policy

* We do not offer refunds on ready made customized products. We only offer exchanges on damaged products, which also means if the lettering or text is crooked, misplaced or falling off. You will be required to show proof. We do not do picture proofs for less than 4 pcs, if you ask for a proof anyway, you will have to confirm you understand by email we do not do proofs for less than 4 pieces.

* Internet images and descriptions may not always accurately reflect the exact color, style, packaging or size or description of a particular product although we try very hard for this, so if a color is similar to the picture, it always is different than real life due to resolution of screens, incandescent lights and daylight. So, because of situations out of our control exact matches of colors cannot be guaranteed and so there is no refund for this issue. The sunglasses have a item number matched to the picture, this will be the color that is represented on the site.

* If customer makes change to original options via seller order notes, this information becomes FINAL PROOF and supersedes all changes made in original options. If customer is not clear in all of their changes, the sunglasses will be made according to their changes in the seller order notes, and although we try to catch mistakes for customers, we cannot guarantee because they have already read our Seller Order Notes Policy and changed the sunglasses in the seller order notes to reflect their new changes in perpetuity. Customer will be responsible for new order and seller will not be responsible.


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